Refund Policy

At VELORATHEN, we are committed to delivering exceptional quality and service. If for any reason you are not fully satisfied with your purchase from velorathen.live, this Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.

Last updated: March 26, 2026

1. Eligible Items

Standard Products

Physical products purchased directly from velorathen.live are eligible for a refund if returned in original condition, unused, and in original packaging.

Defective or Damaged Items

Items that arrive damaged or defective are eligible for full replacement or refund upon verification within the specified timeframe.

Incorrect Orders

If you receive an incorrect product, please notify us promptly. We will arrange a replacement or full refund at no additional cost.

2. Refund Timeframe

Refund requests must be submitted within 30 calendar days from the date of delivery.

Items must be shipped back within 7 days after approval.
Refunds are processed within 5–10 business days after inspection.
Processing times may vary depending on your payment provider.

3. Refund Procedure

Step 1: Contact Us

Email our support team with your order number, reason for return, and photos if applicable.

Step 2: Approval & Instructions

Once approved, you will receive return shipping instructions and a confirmation reference.

Step 3: Inspection & Refund

After we receive and inspect the item, your refund will be issued to the original payment method.

4. Conditions

Items must be unused, unwashed, and free from damage.
Original tags and packaging must be intact.
Proof of purchase is required.
Shipping fees are non-refundable unless the return is due to our error.

5. Non-Refundable Items

Final sale or clearance items.
Gift cards or promotional vouchers.
Personalized or custom-made products.
Items returned beyond the 30-day timeframe.

Need Assistance?

Our customer care team is here to help you with any questions regarding returns or refunds.

VELORATHEN

Email: [email protected]

Phone: +1 (800) 742-6189

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Address: 245 Evergreen Avenue, Suite 410, Wilmington, DE 19801, United States